Privacy Policy
Last Updated: July 2026
At Tyuerin, we value your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Delivery Address
- Payment Information (processed securely by our payment providers)
- Order History
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Respond to customer enquiries
- Provide order updates
- Improve our products and services
- Prevent fraud and maintain website security
Payment Security
We do not store your payment card details. Payments are securely processed through trusted third-party payment gateways.
Sharing of Information
We do not sell or rent your personal information.
Information may only be shared with trusted partners such as:
- Shipping providers
- Payment gateways
- Customer support platforms
Only where necessary to fulfil your order.
Cookies
Our website uses cookies to improve your browsing experience and analyse website performance.
Your Rights
You may request access, correction or deletion of your personal information by contacting us.
Contact
Email:
2. Shipping Policy
Shipping Policy
We currently deliver within Singapore.
Processing Time
Orders are usually processed within 1–2 business days after payment confirmation.
Delivery Time
Estimated delivery:
2–5 business days
Delivery times may vary during public holidays or peak periods.
Order Tracking
Once your order has been shipped, tracking information will be provided where available.
Incorrect Address
Please ensure your delivery address is correct before completing your order.
Tyuerin is not responsible for delays caused by incorrect delivery information provided by customers.
3. Refund & Return Policy
Refund & Return Policy
Customer satisfaction is important to us.
Returns
Due to food safety and hygiene reasons, we do not accept returns of opened food products.
Damaged or Incorrect Orders
If you receive:
- Damaged products
- Incorrect items
Please contact us within 48 hours after receiving your order.
Kindly include:
- Order Number
- Photos of the product
- Description of the issue
Refund Approval
If approved, refunds will be processed to the original payment method within 5–10 business days.
4. Terms & Conditions
Terms & Conditions
By using this website, you agree to the following terms.
Product Information
We strive to ensure all product descriptions and images are accurate.
Actual packaging may vary slightly.
Pricing
Prices are displayed in Singapore Dollars (SGD).
Prices may change without prior notice.
Orders
We reserve the right to:
- Cancel suspicious orders
- Refuse fraudulent transactions
- Limit quantities purchased
Intellectual Property
All website content including:
- Logos
- Images
- Product descriptions
- Designs
remain the property of Tyuerin.
Limitation of Liability
Tyuerin shall not be liable for indirect or consequential damages arising from the use of this website or products.
5. Disclaimer
Disclaimer
Tyuerin Herbal Tea is intended to be enjoyed as a food product.
This product is not intended to diagnose, treat, cure or prevent any disease.
The information provided on this website is for general informational purposes only and should not be considered medical advice.
If you are pregnant, breastfeeding, have any medical condition, or are taking medication, please consult a qualified healthcare professional before consuming this product.
Individual experiences may vary.
6. Cookie Policy
Cookie Policy
This website uses cookies to enhance your browsing experience.
Cookies help us:
- Improve website performance
- Remember user preferences
- Analyse website traffic
- Enhance security
You may disable cookies through your browser settings.
Some website features may not function properly if cookies are disabled.
7. Payment Policy
Payment Policy
We accept secure online payments through trusted payment providers.
Accepted payment methods may include:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely using encrypted technology.
8. Contact Us
Contact Us
We’re always happy to help.
Customer Support
Email:
Website:
Homepage
Business Hours:
Monday – Sunday
9:00 AM – 9:00 PM (Singapore Time)
9. FAQ
Frequently Asked Questions
Is Tyuerin Herbal Tea a medicine?
No. Tyuerin Herbal Tea is a food product and is not intended to diagnose, treat, cure or prevent any disease.
How do I prepare the tea?
Place one tea bag into a cup, add approximately 200ml of hot water, steep for 3–5 minutes, then enjoy.
Can I enjoy it every day?
Tyuerin Herbal Tea may be enjoyed as part of a balanced diet and healthy lifestyle.
How long does delivery take?
Most Singapore orders arrive within 2–5 business days.
How can I contact customer support?
You can reach us via email or WhatsApp during our business hours.